Delivery and returns
A cluster of wash bags.
All our products are made by ourselves in Great Britain, here, on the Isle of Wight
WE ARE OFFERING FREE DELIVERY ON ALL UK MAINLAND ORDERS.
We will send your items by Royal Mail Special Delivery next day service or by First Class Recorded Delivery for the UK, both requiring a signature from the recipient.
OVERSEAS DELIVERY, including the Channel Islands, continue through to the checkout and click on your appropriate area.
Please note there may be local VAT and/or import duty to pay on items delivered overseas.
To place an order by phone or request a quotation please contact us on one of the following:
mobile no. +44(0)7954895595.
Or email us on firstname.lastname@example.org.
If you choose to pay by cheque, please make the cheque payable to:
Vanessa Newell, No6 Sail Loft.
Alternatively you can pay by BACS transfer. We will send you our bank details on request.
We have many items in stock, however bespoke and personalised items are made to order and whilst we aim to complete them within 21 days, sometimes it may take longer. Our suppliers are unable to provide us with some materials at the moment due to supply problems.
At busy times we do run low on some of the stock designs. We will still endeavour to send the item as quickly as possible.
Customers on the Isle of Wight can collect at a mutually convenient time.
ORDERING THROUGH THE WEBSITE
To place an order through our website select the item/s and quantity and click on the appropriate 'Add to shopping cart'. Please remember to click the appropriate delivery area.
Secure online card payments can be made with Paypal.
If you are not entirely happy with any products that you have purchased from ourselves we will be happy to offer you a refund provided it is returned within 14 days and it is in a fully re-saleable condition, however this does NOT apply to or include made to order, personalised or customised products.
If the product you return is not in a fully re-saleable condition or the packaging is damaged in any way, we reserve the right to refuse a refund on the returned item, or deduct up to 35% of the original selling price from the refund amount. Returning the item, by a signed for delivery service with insurance to cover the value of the returned goods, will be your responsibility.
We will be happy to refund an item (other than a made -to- order, personalised or customised one) within 14 days of receipt.
Please include a contact telephone number so that we can contact you.
Returning the item for a refund is your responsibility until we receive it.
We highly recommend that you post the item using a signed for service, ensuring that you insure for the value of the item you are returning.
PRODUCTS AND ITEMS WE ARE UNABLE TO REFUND OR EXCHANGE
We are unable to offer a refund or exchange on made to order, personalised or customised orders unless they are faulty.
We will be pleased to offer you a refund or exchange provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read our washing instructions. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed or the damage caused to the product is clearly due to wear and tear or misuse. Please include your invoice or receipt with the item you are returning.
We will refund the purchaser any delivery charge they have made if a product is faulty or damaged upon receipt.
If you take receipt of a faulty or damaged item or find that the item becomes faulty within 4 months of purchase it will need to be sent back to us for inspection. The items will need to be returned with proof of purchase and include your full contact details. It is your responsibility to send items back on a signed for delivery service, such as Royal Mail Special Delivery service, ensuring that you are insured for the value of the items.
Return address: Paul Newell Sails, 6 Redwing Quay, The Embankment, Bembridge, Isle of Wight. PO35 5PB. UK.
CANCELLATION OF MADE TO ORDER, PERSONALISED OR CUSTOMISED PRODUCTS
If you decide to cancel your made to order, personalised or customised item or product for any reason, and we have begun making it, we will charge you a cancellation fee of 35% of the full selling price. If the item is complete there is no refund.
Made to order, personalised or customised products cannot be exchanged.
Non made to order, personalised or customised products can be exchanged.
We offer to exchange the item bought outside of sale periods within 30 days of receipt.
Any difference in price will either be charged or refunded according to the price differential of the exchanged item.
Returning of an item is your responsibility until we receive it. We recommend you send items back on a signed for delivery service, such as Royal Mail Special Delivery service, ensuring that you are insured for the value of the items.The items will need to be returned with proof of purchase and include your full contact details.
We will exchange the item provided that the product is returned complete, in perfect condition, unused, unwashed and with the original packaging.
There is no extra charge for sending you another item.
Please allow up to 21 days for the exchange to be processed.
Paul Newell Sails, 6 Redwing Quay, The Embankment, Bembridge, Isle of Wight. PO35 5PB. UK.
Although we have to collect information about you so as to complete any enquiry or order we will not divulge this information to any third parties.
We do not have or hold ANY of your financial information.
DESIGN and COLOURS
Please be aware that we reserve the right to make changes to products without previously updating the description on the website that are due to cloth and/or hardware availability..
Any variation in design or cloth will be an upgrade to the product.
Colour representations in the photographs on this website are at the limitation of the web systems. Very bright colours (the fluorescent colours in particular) are impossible to replicate.